californiamarketing | Product Manager for Conversational Service UX in Pasadena, CA

Product Manager for Conversational Service UX

  • Oracle
  • $164,410.00 - 164,410.00 / Year *
  • 54 N Oakland Ave
  • Pasadena, CA 91101
  • Full-Time
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Product Manager for Conversational Service UX-18001CY3No Visa Sponsorship is available for this position.

Preferred Qualifications

Chatbot UX Product Manager: Will support the business to define, design and drive implementation of conversational experiences on our Chatbot service, owning the end to end experience of the implemented solutions.
  • Work closely with internal LOBs to document requirements and own the process of designing the UX/conversation experience, co-ordinate testing, deploying and maintaining the bot conversational experience
  • Partner with LOB SMEs to understand and assess use cases - including the context, the topics, and the types of questions they expect users to ask the Chatbot service
  • Work with development to design and implement the intents that define the conversation interaction - along with the associated utterances, entities, business rules, and so forth
  • Act as a liaison between the internal LOBs and our Chatbot development teams ensuring that the Chatbot service delivers intelligent and intuitive conversations, resulting in a positive customer experience
  • Co-ordinate testing to make sure that new/updated bots don't impact the overall bot implementation and customer experience
  • Do you have?...
  • 2+ years experience in UX specifically in designing, developing and deploying and managing conversational chatbots
  • Computer Science degree
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of product management development
  • Knowledge and understanding of Artificial Intelligence (AI) disciplines such as Machine Learning or Natural Language Processing
  • Experience with Artificial Intelligence (AI) industry trends and business applications
  • Detailed Description and Job Requirements

    Work as part of a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

    As a member of the product development division, you will define product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.

    Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

    Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

    Job

    :Support
    Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task


    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.