Requisition Number: SS-14188Area of Interest: MarketingOrganization: CorporateBrand/Division: Shared ServicesPosition Type: Full-timeJOB DESCRIPTIONAbout the TeamThe Marketing Strategy and Analytics team is based at the Williams-Sonoma, Inc. (WSI) corporate headquarters in San Francisco, CA. Through leading-edge expertise in Analytics, Data Science, and Marketing Strategy, our mission is to drive profitable growth across our brand portfolio and ensure that our brands are top-of-mind with consumers. We're responsible for leveraging multi-brand, multi-channel customer data to provide WSI with strategic advantages in the marketplace. We strive for continuous improvement and innovation in everything we do.Our team delivers strategic advantages for the WSI family of brands by providing:Deep customer data insights to understand consumer behaviors and fuel opportunitiesPredictive analytics and data science best practicesData innovation & execution to power our world-class multi-channel marketing engineSophisticated measurement of marketing investment and program incrementalityAbout the RoleDeliver customer analytic projects, providing actionable insights to business stakeholders. Examples include:Customer demographics, KPIs and other profile metrics for each brand as well as for key initiativesInsights to drive new customer acquisition, reactivation and retentionCustomer value, needs and preferences across life stages and cohortsMarket basket and other product-level analysesResponsible for all stages of analytic projects, including:Objective identification and hypothesis developmentSource data identificationProgramming in SQL, SAS, Python, R or other statistical package for data manipulation and analysisInterpretation and extraction of insightsSynthesis, packaging (including visualization) and communication of findings and recommendationsConnect web & sales data to derive insights about how customers interact with both our online and offline shopping channelsPublish business intelligence reporting for KPI tracking and performance trendingDevelop consumer surveys including questionnaire design and implementation, results interpretation and communication with actionable resultsCollaborate with Technology partners to improve data quality, new data capture and drive efficiency in usage.Seek continuous improvement in process improvement, analytics tools and techniques, automation, results visualization and storytelling. Keep up with industry best practices.You're excited about this opportunity because you will...Work on a variety of analytic projects, across brands and different business opportunities, but always with the customer at the center of everything we doCollaborate with smart and motivated team members and stakeholders who are curious and like to innovateMake an impact by providing insightful data to guide decision making and offer proactive solutions in a culture that is very data-driven and values our teamWhy you will love working at Williams-Sonoma, Inc.We're a successful, fast-growing company with an entrepreneurial vibeA technologically and data-driven businessCompetitive salaries and comprehensive health benefitsWe're at the forefront of tech and retail, redefining technology for the next generationWe're passionate about our internal and external clients and live/breathe the client experienceWe get to be creative on a daily basisA smart, experienced leadership team that wants to do it right and is open to new ideasWe believe in autonomy and reward taking initiativeWe have fun!REQUIREMENTS AND QUALIFICATIONSWe're excited about you because...You have excellent analytic and critical thinking skills, combined with strong written and verbal communication skillsYou have a strong ability to translate complex data into compelling stories, and have strong data visualization skills that help influence your messageYou can get up to speed quickly, can roll-up your sleeves and dig in to the technical details but also step back and see the big pictureYou're passionate about consumer data and curious about their behavior, always seeking ways to use data to impact their behavior with usYou have a deep understanding of large scale marketing databases and systems, and expertise in data mining techniquesYou work effectively with cross-functional partners in a collaborative environmentYou're well-organized, with high attention to detail, deadline-oriented and act with a sense of urgency to drive actionable resultsTechnical Competencies required:Degree in a quantitative field such as Statistics, Mathematics, Applied Analytics, Operations Research or Computer Science4+ years of business-based analytics, with hands-on data analysis experience with a variety of analytic tools. Knowledge of emerging analytic techniques and toolsExcellent SQL skillsExperience analyzing clickstream dataSkilled in Tableau or other similar visualization toolExposure to data analysis tools such as Python, SAS, R, and Hive, and an understanding of MapReduceExperience developing survey questionnaires and analyzing survey results is a plusExperience in multi-channel consumer retail industry is a major plusExperience in consumer marketing is a major plusAbout Williams-Sonoma, Inc.Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.Benefits:Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:A generous discount on all Williams Sonoma Inc. brands through multiple shopping channelsA 401(k) plan and other investment opportunitiesPaid vacations, holidays and other time-off programsHealth benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance programTax-free commuter benefitsA wellness program that supports your physical, financial and emotional healthIn-person and online learning opportunities through WSI University, LearnIt and AcademyXCross-brand and cross-function career opportunitiesQuarterly sample salesA business casual work environmentA bike share programTime off to volunteerMatching donations to qualifying nonprofit organizationsCompany-sponsored walks and runsHealthy, organic options in the cafeteria and an awesome salad barDiscounts on nearby gyms and other local businessesWSI will not now or in the future commence an immigration case or \"sponsor\" an individual for this position (for example, H-1B or other employment-based immigrationThis role is not eligible for relocation assistance.LI-JC1Williams-Sonoma, Inc. is an Equal Opportunity Employer.Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.